General FAQ

Please refer to our Master Certificate on Cancellations.

Please refer to our Master Certificate on Refunds.

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  • Visa Credit Cards and/or Visa Debit Cards
  • MasterCard Credit and/or MasterCard Debit

Every credit card transaction occurs within a secure environment. HLMT ensures data confidentiality and integrity information transmitted over the Internet is encrypted using the Secure Socket Layer secured 40-bit and 128-bit from Digicert Certificate Authority (Digicert Sdn Bhd). You can see the transaction is secure if you see a keylock in your web browser. We do not retain your credit card information after your payment is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secured.

Please check with your bank or financial institution to rule out errors on their behalf. If problems continue to persist, please contact our customer service at ReachUs@takaful.hongleong.com.my who will notify the IT department of technical difficulties.

All successful transactions will receive a confirmation email that contains an Certificate number. If you have not received confirmation via email, please try subscribing for your Certificate again. Alternatively, please contact our customer service at ReachUs@takaful.hongleong.com.my to confirm your participation.

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We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.

We do not store your credit card details.

Your information will not be sold or passed on to third parties. Your privacy is important to us, please see our Privacy and Policy.