Frequently Asked Questions


1. General
 
1.1 Refunds and Cancellations
 
How do I cancel my Certificate?
Please refer to our Master Certificate on Cancellations.
 
How do I obtain a refund on my Certificate?
Please refer to our Master Certificate on Refunds.
 
 
1.2 Technical
 
How do I register as a new account?
 
Please click here to register a new Account and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive a confirmation e-mail to your registered address.
 
How do I update my details on my account?
Please click on the ‘Login’ tab at the top right hand side of the page. Key in your email address, which is also your Login ID and Password. Click ‘Enter’. You will find ‘My Profile’ at the top right hand corner. Click on ‘My Profile’ to change your details as needed, and finally, click the ‘Save’ button to ensure your details have been saved.
 
I'm having problems ordering through your website. What can I do?
Our website is best viewed with Internet Explorer, Mozilla Firefox & Google Chrome. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please contact our customer service at ReachUs@hlmtserv.com.my
 
Where can I get help if I need it?
Please contact our customer service at ReachUs@hlmtserv.com.my
 
What are cookies? Do I need to enable cookies in my browser?
Cookies are the name of small amounts of data that is sent from a website to your browser and are stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.
 
Cookies will need to be enabled on your browser to allow you to add products to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link in the top right hand corner of the page.
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1.3 Payment
 
What payment types do you accept?
  • Visa Credit Cards and/or Visa Debit Cards
  • MasterCard Credit and/or MasterCard Debit
 
Is it safe to use my credit or debit card on your site?
Every credit card transaction occurs within a secure environment. HLMT ensures data confidentiality and integrity information transmitted over the Internet is encrypted using the Secure Socket Layer secured 40-bit and 128-bit from Digicert Certificate Authority (Digicert Sdn Bhd). You can see the transaction is secure if you see a keylock in your web browser. We do not retain your credit card information after your payment is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secured.
 
My credit card details are not being accepted. What's wrong?
Please check with your bank or financial institution to rule out errors on their behalf. If problems continue to persist, please contact our customer service at ReachUs@hlmtserv.com.my who will notify the IT department of technical difficulties.
 
My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions will receive a confirmation email that contains an Certificate number. If you have not received confirmation via email, please try subscribing for your Certificate again. Alternatively, please contact our customer service at ReachUs@hlmtserv.com.my to confirm your participation.
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1.4 Contribution Amount
 
Is your contribution amount in Malaysia Ringgit (MYR)?
All payments are in Malaysian Ringgit.
 
Does your contribution amount include stamp duty and/or taxes?
All gross contribution are inclusive of stamp duty and/or taxes.
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1.5 Privacy & Security
 
How do I know it is safe to participate online with HLMT?
We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.
 
Do you keep my credit card details?
We do not store your credit card details.
 
Will my information be sold to third parties?
Your information will not be sold or passed on to third parties. Your privacy is important to us, please see our Privacy Policy.
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