HLMT Travel
Assistance Hotline

Call our 24–hour Medical and Emergency Assistance Hotline numbers at 603-7628 3868 or 603-7841 5770 directly or to call on reverse charge through international operator anywhere in the world - we are just a phone call away!

Takaful Travel Easy

Always protected. No matter where you are

Missing Flights

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Home Break-In while you travel

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Lost Luggage

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Enjoy your travels.

Get instant and easy protection whether for yourself, your missing luggage, missed flights or even home break-ins when you’re not around.

Benefits Individual Family
Essential
Personal Accident – per Participant/Covered Person
A1 - Accidental Death and Permanent Disablement
Adult Up to 100,000 Up to 100,000
Senior Citizen Up to 50,000 Up to 50,000
Children Up to 50,000 Up to 50,000
Maximum per Family Not applicable 150,000
Medical and Hospitalisation – per Participant/Covered Person
B1 - Overseas Medical Expenses Due to Accident and Illness
Adult or Children Not Covered Not Covered
Senior Citizen Not Covered Not Covered
Submit: Dental Not applicable Not applicable
Excess per Dental Claim Not applicable Not applicable
B2 - Medical Expenses in Malaysia Due to Accident
Adult and Children Up to 25,000 Up to 25,000
Senior Citizen Up to 10,000 Up to 10,000
Excess per Dental Claim 100 100
Maximum per Family Not applicable 37,500
B3 - Overseas Medical Expenses for Pregnancy Not covered Not covered
B4 - Hospital Cash Benefit
a. Overseas - Normal Ward Not Covered Not Covered
b. Overseas - Intensive Care Unit (ICU) Not Covered Not Covered
c. Domestic - Normal Ward 30 per day up to 300 30 per day up to 450
B5 - Alternative Traditional Medicine Up to 100 Up to 150
B6 - Follow-up Treatment in Malaysia Not Covered Not Covered
B7 - Compassionate Visitation By Relative Up to 1,000 Up to 1,000
B8 - Return of Minor Children Up to 1,000 Up to 1,000
Medical Evacuation and Repatriation – per Participant/Covered Person
C1 - Emergency Medical Evacuation and Repatriation Covered Covered
C2 - Repatriation of Mortal Remains Covered Covered
Travel Inconveniences – per Period of Takaful
D1 - Trip Cancellation Up to 2,000 Up to 3,000
Maximum per family Not applicable 4,500
D2 - Trip Curtailment Up to 2,000 Up to 3,000
Maximum per family Not applicable 4,500
D3 - Travel Delay Not covered Not covered
Maximum per person Not applicable Not applicable
Maximum per family Not applicable Not applicable
D4 - Trip Diversion Not covered Not covered
Maximum per family Not applicable Not applicable
D5 - Travel Misconnection Not covered Not covered
Maximum per family Not applicable Not applicable
D6 - Missed Departure Not covered Not covered
Maximum per family Not applicable Not applicable
D7 - Overbooked Flight Not covered Not covered
Maximum per family Not applicable Not applicable
D8 - Hijacking Allowance Not covered Not covered
Maximum per family Not applicable Not applicable
D9 - Luggage Delay Not covered Not covered
Maximum per family Not applicable Not applicable
D10 - Trip Postponement Not covered Not covered
Maximum per family Not applicable Not applicable
D11 - Loss or Damage to Luggage and Personal Effect Up to 1,000 Up to 1,500
Maximum per item Not applicable Not applicable
Excess per claim Not applicable Not applicable
Maximum per family Not applicable 2,250
D12 - Loss of Travel Documents Not covered Not covered
Maximum per family Not applicable Not applicable
D13 - Loss of Money 200 300
Maximum per family Not applicable 400
D14 - Loss of Jewellery Not covered Not covered
Maximum per family Not applicable Not applicable
Others – per Period of Takaful
E1 - Home Contents Not covered Not covered
Maximum per family Not applicable Not applicable
E2 - Personal Liability Up to 250,000 Up to 375,000
Maximum per family Not applicable 562,500
E3 - Limited Terrorism Cover Not covered Not covered
E4 - Funeral Expenses 200 300
Maximum per family Not applicable 450
E5 - Certificate Extension Included Included
Additional Services - per person
Badal Haji 2,500 2,500
Waqaf 500 500
Qurban 750 750

*Badal Haji, Waqaf and Qurban services are available to Muslims and shall form part of the Death and Total Permanent Disablement benefit. Participant must attain 18 years of age to opt for these services. The cost will be deducted from the sum covered and the execution is upon consent from beneficiary. Participant and beneficiary are required to sign the additional services form.

Benefits Individual/Individual and Spouse/Family
Basic Premier Elite
Personal Accident – per Participant/Covered Person
A1 - Accidental Death and Permanent Disablement
Adult Up to 100,000 Up to 150,000 Up to 300,000
Senior Citizen Up to 35,000 Up to 50,000 Up to 70,000
Children Up to 25,000 Up to 35,000 Up to 50,000
Maximum per Family Not applicable Not applicable Not applicable
Medical and Hospitalisation – per Participant/Covered Person
B1 - Overseas Medical Expenses Due to Accident and Illness
Adult or Children Up to 150,000 Up to 250,000 Up to 500,000
Senior Citizen Up to 20,000 Up to 25,000 Up to 30,000
Submit: Dental 300 500 700
Excess per Dental Claim 100 100 100
B2 - Medical Expenses in Malaysia Due to Accident
Adult and Children Not Covered Not Covered Not Covered
Senior Citizen Not Covered Not Covered Not Covered
Excess per Dental Claim Not applicable Not applicable Not applicable
Maximum per Family Not applicable Not applicable Not applicable
B3 - Overseas Medical Expenses for Pregnancy Up to 150 Up to 300 Up to 500
B4 - Hospital Cash Benefit
a. Overseas - Normal Ward 100 per day up to 1,000 250 per day up to 3,500 300 per day up to 6,000
b. Overseas - Intensive Care Unit (ICU) 50 per day up to 500 100 per day up to 1,000 150 per day up to 1,500
c. Domestic - Normal Ward 30 per day up to 300 50 per day up to 500 70 per day up to 700
B5 - Alternative Traditional Medicine Up to 150 Up to 250 Up to 300
B6 - Follow-up Treatment in Malaysia Up to 10,000 Up to 15,000 Up to 30,000
B7 - Compassionate Visitation By Relative Up to 5,000 Up to 7,000 Up to 10,000
B8 - Return of Minor Children Up to 5,000 Up to 7,000 Up to 10,000
Medical Evacuation and Repatriation – per Participant/Covered Person
C1 - Emergency Medical Evacuation and Repatriation Covered Covered Covered
C2 - Repatriation of Mortal Remains Covered Covered Covered
Travel Inconveniences – per Period of Takaful
D1 - Trip Cancellation Up to 5,000 Up to 10,000 Up to 20,000
Maximum per family 7,500 15,000 30,000
D2 - Trip Curtailment Up to 5,000 Up to 10,000 Up to 20,000
Maximum per family 7,500 15,000 30,000
D3 - Travel Delay 100 150 200
Maximum per person 1,000 1,500 3,000
Maximum per family 1,500 2,250 4,500
D4 - Trip Diversion 100 150 200
Maximum per family 150 225 300
D5 - Travel Misconnection Up to 100 Up to 150 Up to 200
Maximum per family 150 225 300
D6 - Missed Departure Up to 1,000 Up to 1,500 Up to 2,000
Maximum per family 1,500 2,250 3,000
D7 - Overbooked Flight 1,000 2,000 3,000
Maximum per family 1,500 3,000 4,500
D8 - Hijacking Allowance 300 per day up to 1,000 500 per day up to 1,500 700 per day up to 2,100
Maximum per family 1,500 3,000 4,500
D9 - Luggage Delay 300 500 1,000
Maximum per family 450 750 1,500
D10 - Trip Postponement Up to 1,000 Up to 1,500 Up to 3,000
Maximum per family 1,500 2,250 3,000
D11 - Loss or Damage to Luggage and Personal Effect Up to 3,500 Up to 6,000 Up to 8,000
Maximum per item 500 500 500
Excess per claim 50 50 50
Maximum per family 5,250 9,000 12,000
D12 - Loss of Travel Documents Up to 3,000 Up to 4,500 Up to 6,000
Maximum per family Up to 4,500 Up to 6,750 Up to 9,000
D13 - Loss of Money Up to 150 Up to 300 Up to 500
Maximum per family 225 450 750
D14 - Loss of Jewellery Up to 150 Up to 250 Up to 300
Maximum per family 225 375 450
Others – per Period of Takaful
E1 - Home Contents Up to 1,500 Up to 3,500 Up to 5,000
Maximum per family 2,250 5,250 7,500
E2 - Personal Liability Up to 250,000 Up to 500,000 Up to 1,000,000
Maximum per family 375,000 750,000 1,500,000
E3 - Limited Terrorism Cover Provided Provided Provided
E4 - Funeral Expenses 200 200 200
Maximum per family 300 300 300
E5 - Certificate Extension Included Included Included
Additional Services - per person
Badal Haji 2,500 2,500 2,500
Waqaf 500 500 500
Qurban 750 750 750

*Badal Haji, Waqaf and Qurban services are available to Muslims and shall form part of the Death and Total Permanent Disablement benefit. Participant must attain 18 years of age to opt for these services. The cost will be deducted from the sum covered and the execution is upon consent from beneficiary. Participant and beneficiary are required to sign the additional services form.


Read this Product Disclosure Sheet before you decide to take up the Travel Personal Accident Takaful. Be sure to also read the general terms and conditions.

This product will indemnify you in the manner and to the extent described in the Master Certificate, in respect of events occurring during your journey within the period of Takaful Coverage. All benefits payable under this contract shall be paid to you, and in the event of your death, to your nominee(s) or nominated beneficiary if stated in the Takaful Certificate, otherwise to your estate.

    Benefits:
  • Section 1 - Death/Total Permanent Disablement
  • Section 2 – Medical and Other Expenses
  • Section 3 – Trip Cancellation
  • Section 4 – Travel Curtailment (including Travel Alert protection)
  • Section 5 - Travel Delay
  • Section 6 - Loss of Luggage and Personal Effects
  • Section 7 - Luggage Delay
  • Section 8 – Loss of Travel Documents
  • Section 9 - Missed Departure
  • Section 10 - Home Care Benefit
  • Section 11 - Personal Liability
  • Section 12 - Emergency Assistance and Medical Evacuation and Repatriation Services

Note: Please refer to the scale of benefits for death and disablement in the Master Certificate.

    Additional services (applicable to Muslim Participants only) available are as follows :
  • Badal Hajj Service
  • Waqaf Al Quran Service
  • Qurban Service

The total contribution that you have to pay depends on the plan you had selected (Please refer to the Master Certificate). However, it may vary depending on our underwriting requirements.

Area : ___________________________________

Plan : ________ (Please select either Individual /Individual & Spouse / Family)

Contribution

No. of days : _______(up to 31 days) = RM _______

Each additional week thereafter : ______ week(s) x RM ______ = RM ________

The total contribution that you have to pay is: RM ________

What you have to pay in addition to the contribution Amount
Goods & Services tax (if applicable) 0% of contribution
Stamp duty (applicable for direct customer only) RM10.00

What is included in the contribution Amount
Commissions paid to the Takaful intermediaries (if any) 25% of contribution
  • Age limit: At the time of issuance of Takaful Certificate:
    (i) Participant/Spouse: 18 and 70 years old, age next birthday
    (ii) Children (for Family Plan only): 30 days and 25 years old, subject to terms and conditions as stated in the Master Certificate.
  • For Single Trip, the maximum number of days allowed per journey or trip is 185 consecutive days from the commencement date of journey.
  • Applicable to Malaysian, Malaysian Permanent Resident, Work Permit Holder, Employment Pass Holder or otherwise legally employed in Malaysia and/or his/her legal Spouse and Child/Children.
  • Each trip must begin and end in Malaysia.
  • We will not be liable for the same claim under more than one Takaful Certificate for the same Covered Person relating to the same Period of Cover issued by us or our authorized agents.

Individual Plan

  • You, or any one eligible person certificate between the age of 18 and 70 years old, next birthday.

Individual & Spouse Plan

  • You and your legal spouse (one), between the age of 18 and 70 years old, next birthday.

Family Plan

  • You, your legal spouse (one), between the age of 18 and 70 years old, next birthday and up to a maximum number of 3 fully dependent children up to the age of 25 years who is studying full-time in a recognized institution or higher learning, all residing in Malaysia accompanying you on the journey. The child must be at least 30 days old.

Importance of Disclosure

  • You must disclose all material facts that you know or ought to know; otherwise your contract may be invalidated.

Cash Before Cover

  • It is fundamental and absolute special condition of the Master Certificate that the contribution due must be paid and received by us before cover commences. If this condition is not complied with then the Master Certificate is automatically null and void.

This contract does not cover death or injury caused by or due to :

  • War and related risks, including riot or civil commotion
  • Radioactive and nuclear weapon material accidents
  • Suicide (whether sane or insane) or any attempt thereat
  • Illness, diseases, infections.
  • Childbirth, miscarriage, pregnancy or any other complications thereof
  • Flying as a pilot or crew member in any aircraft
  • Intoxicating liquor or drug not prescribed by qualified registered medical practitioner
  • Travelling contrary to medical advice or specifically to obtain medical treatment
  • Radioactive and nuclear weapon material accidents
  • Terrorism

Note: This list is non-exhaustive. Please refer to the Master Contract for the full list of exclusions under this the Master Certificate.

You may cancel your contract by giving written notice to us. However, there will be no refund of contribution allowed.

It is important that you inform us of any change in your contact details to ensure that all correspondences reach you in a timely manner.

Should you require additional information about our Travel Personal Accident Takaful, please refer to the takaful info booklet on 'Travel Personal Accident Takaful', available at all our branches or you can visit www.insuranceinfo.com.my

If you have any enquiries about our Travel Personal Accident Protection Plan or any other types of takaful product, you can contact us or any of our branches or visit our website at www.hlmsigtakaful.com.my


Hong Leong MSIG Takaful Berhad

Level 5, Tower B, PJ City Development
No. 15A, Jalan 219, Seksyen 51A
46100 Petaling Jaya,
Malaysia
Tel : +603 7650 1800
Fax : +603 7620 6730


IMPORTANT NOTE
YOU SHOULD READ AND UNDERSTAND THE MASTER CERTIFICATE OR CONTACT US DIRECTLY FOR MORE INFORMATION.

The information provided in this disclosure sheet is valid as at 01/09/2015

No medical check-up is required and nearly everyone is eligible.

Between 18 and 70 years old, age next birthday, for Participant/Spouse and any child travelling with the Participant between 30 days and 18 years or up to 25 years who is still a full-time and residing in Malaysia.

Yes, the cash benefit for accidental death and disability will not be affected by other takaful or insurance covers.

An accident is an unexpected, unforeseeable and external event, such as a fall or a car crash, which causes physical injury like a broken limb or torn muscle. A disease or an illness is not classified as an accident.

If you sustain an accidental injury, such as a broken arm, this takaful contract will cover you for any necessary and reasonable expenses incurred for in-hospital and outpatient medical, surgical or nursing treatment, including the costs of medical supplies. However, the cost of dental care and treatment is not covered unless such treatment is an emergency and is caused by accidental injury to sound natural teeth.

For renewal, please email your request to Direct@takaful.hongleong.com.my

You can subscribe online while making your contribution with credit card or FPX.

You can e-mail your enquiry to ReachUs@takaful.hongleong.com.my and we will respond to you within 48 hours. Note that enquiries on product information, contributions and claims can be made via e-mail. Enquiries may also be directed to HLMT at 03-7650 1800.

You may go to "My Account" to update your personal details before perchasing the product. If you've already make a purchase, please send an email to ReachUs@takaful.hongleong.com.my for further assistance.

No. You need to contact HLMT to obtain a takaful certificate with the amended details.
Customer service hotline: 03-7650 1800
Operating hours: Monday to Friday, 09:00 to 18:00
Alternatively you can reach them at the following address:


Hong Leong MSIG Takaful Berhad

Level 5, Tower B, PJ City Development
No. 15A, Jalan 219, Seksyen 51A
46100 Petaling Jaya,
Malaysia
Tel : +603 7650 1800
Fax : +603 7620 6730

Please note that the reprint certificate at HLMT is not in the same format as your previous certificate.

The policy certificate is created in the latest PDF format which means you need to have the latest Adobe Reader software to download the policy certificate. Relax. This software is free. Just click on http://www.adobe.com/products/acrobat/readstep2.html to install Adobe Reader on your computer.

You may go to "My Transaction" on the top right navigation bar, under "My Proposal" section, click on the certificate number. Voila! Your takaful certificate document will appear.

Yes, for selected products. Alternatively, you should only subscribe to our products at www.hlmsigtakaful.com.my

We've tried to keep our contribution as competitive as possible. But to do this, we require you to pay your annual contribution in one lump sum.

Call us at our customer service hotline number 03-7650 1800.
Operating hours: Monday to Friday from 9.00 am to 6.00 pm
Alternatively you can reach us at the following address.

Hong Leong MSIG Takaful Berhad

Level 5, Tower B, PJ City Development
No. 15A, Jalan 219, Seksyen 51A
46100 Petaling Jaya,
Malaysia
Tel : +603 7650 1800
Fax : +603 7620 6730

Or email us at ReachUs@takaful.hongleong.com.my

Step 1 - Claim Notification
You should immediately notify us by writing in, giving indication as to the nature and extent of loss or damage.
Notify the police immediately.

Step 2 - Claim Form Requisition
Claim forms are available at our office

Step 3 - Completion of Claim Form
All information required in the claim form must be answered and signed by the claimant or third party covered person.Please refer to the claim supporting document checklist and submit the necessary original document(s).

Step 4 - Claim Submission
All claims must be submitted with the necessary original supporting documents to us as soon as possible.

Within 20 days of the accident occurring. In the case of accidental death or injury, HLMT has to be notified immediately

Once you have contacted us on your intention to claim, we shall supply you with forms for filing proof of loss within a month. Alternatively, these forms can also be downloaded here. Please click on the link below:-
For death and injury claims, customers have to complete the GPA/PA claims form

PA & GPA Claim Form

For other claims eg. loss luggage, etc – customers complete Notice of Claims.

Notice of Claims